About this policy
This policy outlines the way in which DCS Group Aust Pty Ltd collects, manages, uses and discloses personal information.
We are committed to safeguarding privacy and recognise that individuals have a right to control how their personal information is collected and used.
Engaging DCS Group Aust Pty Ltd to provide you with services; communicating with us via email, by telephone, in writing; or visiting any of our websites means that you agree to the use and disclosure of your personal information in the manner described in this policy.
DCS Group Aust Pty Ltd collects personal information for our business operations.
DCS Group Aust Pty Ltd will use your information for the following purposes only:
If you are receiving direct marketing communications (electronic or otherwise) from DCS Group Aust Pty Ltd and no longer wish to receive them, please advise us and your name will be removed from our mailing list.
Once a client of DCS Group Aust Pty Ltd, we may disclose your information to:
Information will only be disclosed where reasonably necessary for legal and contractual requirements, or where:
We will be unable to provide a service to you if you refuse to allow use or disclosure of information where it is reasonably necessary to do so.
DCS Group Aust Pty Ltd will disclose information to overseas recipients only as necessary to provide the requested service e.g. as your authorised representative liaising with overseas creditors/government entities.
DCS Group will take such steps as are reasonable to ensure the overseas recipient either does not breach Australian Privacy Principles, or is covered by a similar law or scheme.
Disclosure of government related identifiers
DCS Group Aust Pty Ltd will disclose government identifiers, e.g. tax file number, only where it is reasonably necessary to fulfil our obligations to an agency, State or Territory authority.
Access, updating or amending personal information is available by downloading the ‘Request for Personal Information’ Form by clicking here.
Your request will be actioned as soon as possible.
If you wish to have your personal information deleted, we will take reasonable steps to do so except as required to satisfy our legal obligations and operational requirements.
DCS Group Aust Pty Ltd will take all reasonable steps to ensure the accuracy of the personal information we have on file, however it is your responsibility to advise us of changes to information, e.g. current address or contact number, or if you believe any of the information we hold about you is inaccurate.
DCS Group Aust Pty Ltd will take all reasonable steps to secure the information we hold about you. Practices, procedures and systems have been implemented to ensure compliance with the Australian Privacy Principles.
Personal information is stored on secure systems protected in controlled facilities.
All DCS Group Aust employees and sub-contractors handling personal and sensitive information have been trained in the Australian Privacy Principles. In addition service providers used by us must also be subject to the appropriate Privacy Principles.
DCS Group Aust Pty Ltd cannot guarantee the security of communications over the Internet. We cannot give an absolute assurance that your information will be secure at all times. DCS Group Aust Pty Ltd is not responsible for events arising from unauthorised access to your personal information where these events are outside our control.
We have no control over websites outside of our own sites, and are not responsible for the conduct of any companies linked to our website. Before disclosing your personal information via any other websites, we strongly recommend that you read the terms and conditions of those websites.
DCS Group Aust Pty Ltd takes our commitment to the Australian Privacy Principles extremely seriously and will address all concerns that are raised with us.
If you believe that DCS Group Aust Pty Ltd has breached the Australian Privacy Principles, or you wish to make a complaint, please contact us via firstname.lastname@example.org. Your complaint will be recorded and investigated in line with our Complaints Process as detailed in this website and the requirements of the Office of the Australian Information Commissioner (OAIC) with respect to breaches of the Australian Privacy Principles.
We will notify you of any changes to this policy by posting on our website or as required by law.