Happy father holding a green leaf with his family in the background

New Leaf FAQs

About New Leaf

How can New Leaf help me?

If you have a severe debt problem, we can manage it for you. We do this through a variety of debt solutions that generally involve a payment arrangement with your creditors.

Many people don’t need any of our products – just the insight of one of our expert but impartial consultants to help them see the light at the end of the tunnel. And, in other instances, we can refer you to a product specialist.

Why should I trust New Leaf?

New Leaf is part of DCS Group, one of Australia’s oldest and largest debt agreement administrators. DCS Group has been featured on 60 Minutes, The Today Show and ABC Radio National. Every year, they help more than 1000 people become debt-free. We’ve helped thousands of people to turn over a new leaf and become debt-free.

DCS Group is regulated by AFSA (Australian Financial Security Authority) to ensure they are administering agreements in line with legislation. (Please note: This is not an explicit endorsement by AFSA of DCS Group.)

Is New Leaf a good fit for me?

Are you struggling with debt? Are you finding it difficult to make repayments, or have you already missed some? Are debt collectors chasing you? In all of these instances, we can help.

We have a team of friendly debt consultants who take the time to explore your financial situation, get to the bottom of it, and fix it once and for all. All our plans are designed to have you debt-free at the end. (Unsecured debts, that is – your plan won’t affect your house or car loans.)

Does New Leaf lend money?

No. We’re not a lender, and we don’t provide debt consolidation loans or mortgages. Instead, if you’re having difficulty with your debts, we’ll assess the suitability of several debt solutions for you.

How much do you charge?

Our fees change depending on the product and the level of debt. We guarantee you will pay less – including any fees and charges with New Leaf – than you will under your current situation. It’s free to have a chat with our debt consultants, and they’ll calculate what your total payments will be, including all fees and charges.

About you

What do I have to do?

In order to give you our very best support, we need the correct information about your situation. Many of our clients want to make their situation appear better than it is. But you don’t have to pretend with us because we understand how tough debt can be. We don’t care if you’re behind in payments, have court judgements, bad credit, or have 20 credit cards. We simply need you tell us everything so we can help you.

Can I really become debt-free?

Yes! It might not seem possible but every year more than 1000 people becomes debt-free by working with DCS Group. You can do it, too. Imagine what you could do if you were debt free! (NB: Free of credit and personal debt, that is, not secured loans like car and house loans.)

Can I choose which debts to deal with?

For us to help you, we have to deal with all your unsecured debts. That means we can’t leave you with a credit card – but with your debts under control, you won't need a credit card anyway. For many of our clients, this is the first time in their lives they’ve ever lived debt-free. Turning over a new financial leaf is an amazing feeling, and we want you to experience it, too.

Can I pay my debts off sooner?

Of course you can – and many of our clients do once they learn new skills to manage their money.

Keep in mind, though, that all of our products are interest-free, so usually it’s not advisable to pay them out sooner. Other options, like accumulating savings for a house or making extra super payments, might be the better option for you, so call us to discuss your specific situation.

Is my home at risk?

As long as you continue to make repayments on your mortgage, it won’t be affected. When we help you determine what you can pay your other creditors, we’ll take your mortgage, rates and insurance payments into account. This will make it easier to afford your mortgage.

Am I eligible for New Leaf?

If you have a regular income and can afford to make a regular repayment on your debts (which will be less than your current repayments), we can help.

How much debt do you work with?

It doesn’t matter if you owe $8,000 or $80 million. We can help.

Will you check my credit history?

Yes, we need to check your credit history so we can understand your financial situation. But don’t worry: bad credit doesn’t affect what we can do. Many clients think their credit history will be great – but this is unlikely if you’re behind on your debts. Getting your credit history will help us to give you a realistic idea of your options.

Can you still help me if I have bad credit?

Yes. Bad credit does not affect what we can do.

Future finance

Can I get a home loan?

By becoming debt-fee with New Leaf, you’ll set yourself up well to get a home loan in the future.

Acquiring a home loan takes a few essentials – like clean credit, a deposit (5% minimum of purchase price), stamp duty, conveyancing costs and loan application fees. Say you’d like to buy a home worth $500,000? Well, you’d need at least $46,000 in savings.

Paying off your debt and accumulating savings of this much will take time. But we’ll help you to repay your debt in the shortest possible time, and learn the skills you need to stay debt-free and accumulate savings. In short, we’ll help you get set up so you can get into your own home faster.

Can I get any other finance while I’m with New Leaf?

Getting further finance will undermine your goal of becoming debt-free. There are lenders who will lend to you while you’re with New Leaf. However, we strongly discourage you from using them because they will charge you high interest rates.

Making payments

How do I make payments?

New Leaf allows payment by direct debit.

What if I can’t make payments on the due date?

If you won’t be able to make the payment, call the client support hotline on 1300 NEW LEAF, and we will suspend your payment and make arrangements to catch it up. Make sure you call 24 hours before the payment is due, otherwise you’ll be charged dishonour fees by the bank and direct debit companies.

About our privacy policy

Does my spouse have to know?

New Leaf has a strict privacy policy. So that means we won’t tell your spouse unless you want us to. We do, however, encourage you to tell them. Spouses are an enormous support during difficult times and, in our experience, they’ll be eager to support you now that you’re taking control of your finances.

Can I inquire on someone else’s behalf?

Again, we observe a strict privacy policy that protects our clients. So we can give you information and suggest a solution, but you can’t apply on behalf of someone else unless you have an enduring power of attorney.

In the situation where one spouse is more easily contactable (e.g. the other is a miner or a truck driver), we can have that spouse authorised as a second party contact. However, we will need to talk to the original applicant.

Check your eligibility to receive debt relief

Tell us about your situation, and we'll design a plan for you.


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